The YWCA Greensboro Emergency Family Shelter program provides shelter, food, case management, and holistic support for families experiencing homelessness. Each family develops a plan to achieve educational goals, optimal health, financial stability, pay off debts, and save money to move into permanent housing.
Shelter residents benefit from interaction with staff, interns, and community volunteers, who model positive parenting techniques, problem solving skills, effective communication, and life skills necessary for tackling day-to-day responsibilities.
Case Management
Shelter families receive individualized support from Family Advocate Case Managers. Family Advocates meet weekly with their families to identify action steps toward achieving goals related to housing, employment, education, childcare, transportation, benefits, and more. Family Advocates assist families with:
- Conducting housing searches and submitting rental applications
- Identifying job training and employment fairs, building resumes, and submitting applications
- Creating budgets and learning smart saving habits
- Locating and signing up for childcare, school, aftercare programs, bussing, tutoring, and other youth resources
- Scheduling important meetings related to benefits, legal matters, and mediation
- Navigating and accessing community resources
Community Resources
Our program maintains strong partnerships with local community organizations that offer resources our families need. These organizations help connect our families to clothing, furniture, job training, financial literacy classes, tutoring, mediation, free and low-cost physical and mental healthcare, employment opportunities, financial assistance, and so much more.

If you or someone you know is in need of emergency shelter, please contact us at familyshelter@ywcagsonc.org for resources.
If you are unsheltered in a car, abandoned building, on the street, or in another place not meant for habitation, please contact the Partners Ending Homelessness Coordinated Entry Hotline at (336) 553-2716.
Contributions
Financial investments in the Emergency Family Shelter are always appreciated. Your support will make a difference in the lives of families in our community.
Visit the Make a Gift page to be brought to our mobile giving platform.
If you prefer to make a donation via cash or check, you can drop off your contribution at our facility or mail to:
YWCA Greensboro
1807 E. Wendover Ave.
Greensboro, NC 27405
How You Can Help
Become a volunteer on your own or with a group!
Our organization utilizes volunteers in various capacities throughout the year. Visit our volunteer page to learn more about current opportunities. Email Cayla Strahan at cstrahan@ywcagsonc.org for more information.
Dinner Angels are volunteers who provide and serve meals to our resident families. This opportunity is great for one person, or for a group! For more information on our Dinner Angels program, visit the Dinner Angels Program page.
Donations Drop-Off
Donations drop-offs can be made at our front doors weekdays from 9:30am to 3:30pm.
Drop-offs can be made after 3:30pm daily at our shelter entrance at the back of the building. If you experience difficulty getting assistance after ringing the bell or knocking loudly, please call the shelter directly at (336) 773-9766.
If you’d like to confirm our ability to accept your donated items, please email admin@ywcagsonc.org prior to your arrival.
Thank you for your patience and cooperation!
Our Shelter Needs List
For a printable list, click here.
Clothing and Infant Needs
Diapers & Pull-ups (sizes 4-6)*
Infant formula
Twin and full-size sheet sets
Twin and full sized comforters
Full and queen size comforters
Pack n’ Plays*
High Chairs
*pressing need
(Due to liability and unknown history, we are unable to accept used/open box infant feeding supplies, infant furniture, pack n’ plays, car seats, etc. Some items may not be accepted due to expiration or recall. Please call to confirm your infant needs donation.)
Food Supplies
Iced Tea Mix
Lemonade Mix
Small fruit cups or applesauce
Individual chips/popcorn*
Granola bars/peanut butter crackers
Tuna pouches
Cheese sticks
Lunch meats & cheese*
Yogurt (regular & Greek)
Mayonnaise in packets
Real juice drink boxes
Orange, apple, and grape juice*
Coffee
Sugar
Creamer
Fruits and vegetables (fresh and canned)
*pressing need
Paper and Miscellaneous Supplies
Disposable plates, bowls, and cups*
12 & 16 oz. cold and hot cups
Paper towels*
Paper napkins
Toilet paper
Clorox wipes and other cleaning agents*
Disinfectant spray/wipes
Bleach
Powder-free disposable gloves (size L)
Lawn/leaf size black trash bags (39+ gal.)
Plastic forks/spoons
Sanitary napkins
Toilet bowl brushes
Shower curtains and ring connectors
Hair products formulated for people of color
Arts and craft supplies
Blankets*
Mattress protection covers
Bus passes
$5/10 gift cards for incentives*
*pressing need
Emergency Family Shelter
Success Stories
Toni was a resident in our Emergency Family Shelter. She had experienced homelessness for many years, bouncing between hotel rooms, shelters, and couch surfing with relatives and friends when they allowed it.
Her and her two young children entered our shelter in October 2020, during the height of the COVID-19 pandemic. With schools and daycares not able to remain open, she was no longer able to work.
During her time at the shelter, Toni worked on various goals with her Family Advocate Case Manager. They identified community resources to help her achieve them.
Because of her years of chronic homelessness, Toni was able to receive a Shelter Plus Care voucher and move into permanent housing in June. She and her family continue to receive case management and supportive services to keep achieving self-sufficiency goals and prevent future homelessness.

Single father D.S was living on the streets with his 10 year old son. Desperate to get his son somewhere safe to stay, he made a call to the YWCA Greensboro Emergency Family Shelter. Staff listened to his story before collecting the information needed to add him to our waitlist. After a short waiting period, D.S was invited to complete the intake process and enter the shelter with his son.
D.S entered our program with no employment or transportation. He began working with his Family Advocate Case Manager, Leslye, to set goals and create a plan to achieve them. The YWCA provided him with bus passes so he could attend job interviews and access other resources like the social services office. CEO, Deb Harris Richardson, donated collared shirts, suit jackets, and shoes that were given to D.S to wear to job interviews. He secured a job near the YWCA and was able to see his son off on the school bus before walking to work. With his first paycheck, D.S was able to purchase a truck and overcome his lack of transportation barrier! With a job and vehicle secured, it was time to locate housing. D.S had completed an application with Partners Ending Homeless prior to entering our shelter, and it resulted in a voucher for a 2-bedroom rental. Leslye provided him with a long list of vacancies and helped him apply for a house within his budget.
While awaiting a decision on his application, D.S remembered an overdue utility bill from his previous residence, totaling over $2,000. The utility company agreed to let him carry it over to his new place, but the amount was higher than what he would be able to afford any time soon. Leslye helped D.S find resources to pay for the bill in addition to replacement social security cards for him and his son. None of the resources were working out until D.S walked to Welfare Reform Liaison Project (WRLP). He explained who he was, where he was staying, and what assistance he was in need of. Shelter Director, Tiffany Dumas, received a call from Ms. Lovette at WRLP letting her know that they’d pay for almost all of D.S’s bill! The next day, D.S was approved for the house he applied for, and WRLP stepped up again to help pay for a referral for the Barnabas Network to provide free furniture for him and his son’s new place.
“We never thought there would be any chance of becoming homeless. When times got hard, it became a reality. The first two weeks were extremely rough, not knowing day by day if we would have somewhere warm to sleep at night. We were at the point of losing all hope when the YWCA took our family in with open arms. The support, motivation, and encouraging words from all of the staff helped us to keep pushing forward. Using the resources we were given, we were determined to change our situation for the better. Within a week of staying at the YWCA, we were able to sign the lease to our new home! The YWCA, and each & every one of its staff members has been a huge blessing to our family. They offer not only shelter, but also hope! A safe place, which allows you time to focus on becoming better! We are extremely grateful for all of the caring staff, our family advocate, the shelter director, and the president & CEO. This was truly an experience that we will never forget!”
– The “C” Family
Our Emergency Family Shelter is a proud recipient of funding generously provided by Lincoln Financial Foundation and the United Way of Greater Greensboro.




