The YWCA Greensboro Emergency Family Shelter program provides shelter, food, case management, and holistic support for families experiencing homelessness. Each family develops a plan to achieve educational goals, optimal health, financial stability, pay off debts, and save money to move into permanent housing.

Shelter residents benefit from interaction with staff, interns, and community volunteers, who model positive parenting techniques, problem solving skills, effective communication, and life skills necessary for tackling day-to-day responsibilities.

Meals are provided by generous donors known as “Dinner Angels”. On the limited amount of days when meals are not provided, staff is able to prepare a meal using the food items donated to our organization by community partners or members of the community.

Throughout the week, families work with their Family Advocate and utilize community resources to achieve goals such as gaining employment, achieving financial security, locating housing opportunities, gathering necessary documentation, and practicing life skills. Children participate in age-appropriate activities, whether that is school, daycare, or utilizing our Children’s Room with their parents to work on milestones. Length of stay in the shelter is based on progress being made toward family goals and the family’s ability to fully participate in the program to achieve the overarching goal of obtaining and maintaining permanent housing.

Shelter placement must go through the Coordinated Entry process. If you or someone you know is in need of shelter, please contact Partners Ending Homeless at (336)-553-2716.

To contact the Emergency Family Shelter directly, call (336) 773-9766 or email


Financial investments in the Emergency Family Shelter are always appreciated.  Your support will make a difference in the lives of families in our community.


Visit the Make a Gift page to be brought to our mobile giving page.


If you prefer to make a donation via cash or check, you can drop off your contribution at our facility or mail to:

YWCA Greensboro

1807 E. Wendover Ave.

Greensboro, NC 27405

How You Can Help

Become a volunteer 
on your own or with a group from your church, business, school, or other group.

Encourage your group to “adopt” one night monthly or quarterly to serve at the shelter by bringing meal donation.

Volunteers are needed:
Breakfast (6:30 – 8:00 am)
Homework or resident assistance (3:30 – 6:30 pm)
Prepare and serve the meal for 25-30 residents (6:30 – 7:45 pm)
Evenings (6:30 – 8:30 pm)

***Volunteer opportunities have changed due to COVID-19 regulations. Contact Deb Harris Richardson ( to get more information on in-person volunteer opportunities.

Donations Drop-Off

Monday – Friday: The YWCA main offices are open from 9am – 5pm. 

Our Shelter Needs List

We appreciate all of your donations.

Due to limited space in our shelter please look at our current needs below or give us a call to make sure that we can put your donations to good use.

Clothing and Infant Needs

Diapers & Pull-ups (sizes 4-6)*

Infant formula

Twin and full-size sheet sets

Twin and full sized comforters

Full and queen size comforters

Pack n’ Plays*

High Chairs

*pressing need


(Please keep in mind that some items, like infant furniture and car seats, may not be accepted due to expiration or recall. Please call to confirm your infant needs donation.)

Food Supplies

Iced Tea Mix

Lemonade Mix

Small fruit cups or applesauce

Individual chips/popcorn*

Granola bars/peanut butter crackers

Tuna pouches

Cheese sticks

Lunch meats & cheese*

Yogurt (regular & Greek)

Mayonnaise in packets

Real juice drink boxes

Orange, apple, and grape juice*




Fruits and vegetables (fresh and canned)

*pressing need

Paper and Miscellaneous Supplies

Disposable plates, bowls, and cups*

12 & 16 oz. cold and hot cups

Paper towels*

Paper napkins

Toilet paper

Clorox wipes and other cleaning agents*

Disinfectant spray/wipes


Powder-free disposable gloves (size L)

Lawn/leaf size black trash bags (39+ gal.)

Plastic forks/spoons

Sanitary napkins

Toilet bowl brushes

Shower curtains and ring connectors

Hair products formulated for people of color

Arts and craft supplies


Mattress protection covers

Bus passes

$5/10 gift cards for incentives*

*pressing need

Emergency Family Shelter

Success Stories

Toni was a resident in our Emergency Family Shelter. She had experienced homelessness for many years, bouncing between hotel rooms, shelters, and couch surfing with relatives and friends when they allowed it.

Her and her two young children entered our shelter in October 2020, during the height of the COVID-19 pandemic. With schools and daycares not able to remain open, she was no longer able to work.

During her time at the shelter, Toni worked on various goals with her Family Advocate Case Manager. They identified community resources to help her achieve them.

Because of her years of chronic homelessness, Toni was able to receive a Shelter Plus Care voucher and move into permanent housing in June. She and her family continue to receive case management and supportive services to keep achieving self-sufficiency goals and prevent future homelessness.

Single father D.S was living on the streets with his 10 year old son. Desperate to get his son somewhere safe to stay, he made a call to the YWCA Greensboro Emergency Family Shelter. Staff listened to his story before collecting the information needed to add him to our waitlist. After a short waiting period, D.S was invited to complete the intake process and enter the shelter with his son.

D.S entered our program with no employment or transportation. He began working with his Family Advocate Case Manager, Leslye, to set goals and create a plan to achieve them. The YWCA provided him with bus passes so he could attend job interviews and access other resources like the social services office. CEO, Deb Harris Richardson, donated collared shirts, suit jackets, and shoes that were given to D.S to wear to job interviews. He secured a job near the YWCA and was able to see his son off on the school bus before walking to work. With his first paycheck, D.S was able to purchase a truck and overcome his lack of transportation barrier! With a job and vehicle secured, it was time to locate housing. D.S had completed an application with Partners Ending Homeless prior to entering our shelter, and it resulted in a voucher for a 2-bedroom rental. Leslye provided him with a long list of vacancies and helped him apply for a house within his budget.

While awaiting a decision on his application, D.S remembered an overdue utility bill from his previous residence, totaling over $2,000. The utility company agreed to let him carry it over to his new place, but the amount was higher than what he would be able to afford any time soon. Leslye helped D.S find resources to pay for the bill in addition to replacement social security cards for him and his son. None of the resources were working out until D.S walked to Welfare Reform Liaison Project (WRLP). He explained who he was, where he was staying, and what assistance he was in need of. Shelter Director, Tiffany Dumas, received a call from Ms. Lovette at WRLP letting her know that they’d pay for almost all of D.S’s bill! The next day, D.S was approved for the house he applied for, and WRLP stepped up again to help pay for a referral for the Barnabas Network to provide free furniture for him and his son’s new place.